Return and Refund Policy for Flyete Home Delivery
Return and Refund Policy
Thank you for choosing Flyete Home Delivery for your delivery needs. Our refund policy is designed to ensure your satisfaction and provide you with the best possible service. Please read the following carefully to understand our policies regarding refunds for different services.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
• Application means the software program provided by the Company downloaded by You on any electronic device, named Flyete Home Delivery
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Flyete Home Delivery.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Application.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Food Delivery:
1. Order Cancellation Before Delivery:
• You can cancel your food order before it is dispatched for delivery.
• Refunds for canceled orders will be processed within 2 business days.
2. Order Issues Upon Delivery:
• If you receive an incorrect order or items are missing, please contact our customer support within 10-30 minutes of delivery.
• We will investigate the issue and provide a refund or replacement as appropriate.
Grocery Delivery:
1. Order Cancellation Before Delivery:
• You can cancel your grocery order before it is dispatched for delivery.
• Refunds for canceled orders will be processed within 2 business days.
2. Quality or Quantity Issues:
• If you receive groceries with quality issues or items missing, please contact
us within 1 hours of delivery. • We will arrange for a refund or replacement after verifying the issue.
E-commerce Delivery:
1. Order Cancellation Before Dispatch:
• You can cancel your e-commerce order before it is dispatched.
• Refunds for canceled orders will be processed within 2 business days.
2. Damaged or Defective Items:
• If you receive damaged or defective items, please contact us within 1 hours of delivery.
• We will work with you to arrange a refund, replacement, or repair.
Parcel Delivery:
1. Order Cancellation Before Dispatch:
• You can cancel your parcel delivery order before it is dispatched.
• Refunds for canceled orders will be processed within 2 business days.
2. Lost or Delayed Parcel:
• If your parcel is lost or significantly delayed, please contact us for assistance.
• We will investigate and provide a refund or reschedule the delivery.
Pharmacy Delivery:
1. Order Cancellation Before Delivery:
• You can cancel your pharmacy order before it is dispatched for delivery.
• Refunds for canceled orders will be processed within 2 business days.
2. Medication Issues:
• If there are issues with the medications received, please contact us within 1 hours of delivery.
• We will address the concern and provide a refund or replacement if necessary.
Conditions for Returns:
In order for the Goods to be eligible for a return, please make sure that:
• The goods are in the original packaging.
The following goods cannot be returned:
• The supply of goods is made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
General Refund Information:
1. Refund Processing Time:
• Refunds for eligible cases will be processed within 2-5 business days.
2. Refund Method:
• Refunds will be issued using the original payment method.
• If you have paid for the order in cash, you will have to share your source payment method with us while making the refund. Like do you want money in your bank account or wallet (which is provided by us).
3. Contact Information:
• For all refund-related inquiries, please contact our customer support at flyeteonline@gmail.com / 9895599207 / 7994477796
.
Note: Refund policies may vary based on specific circumstances. Flyete Home Delivery reserves the right to update or modify this policy at any time.
Thank you for choosing Flyete Home Delivery. We value your trust and are committed to providing you with a seamless delivery experience.
